Travel House
At SA1 Telecoms, we are honored to partner with The Travel House, Wales' largest independent travel agency. Established in 1992, this family-run business operates over 20 branches throughout South Wales and one in Bristol, providing exceptional travel services to their clientele.
Our Collaboration
Understanding the critical importance of seamless communication in the travel industry, we have equipped The Travel House with a comprehensive, cloud-based VoIP platform. This system spans all branches and their main call center, encompassing over 500 extensions.
- Integrated Communication
Our VoIP solution unifies all locations into a single, cohesive communications platform, enhancing internal coordination and customer interactions.
- Advanced Call Recording
The cloud call recording functionality allows call center employees to access recordings effortlessly, improving service quality and training processes.
- Hardware Solutions
We supply a variety of handsets and headsets tailored to different agent roles, ensuring optimal performance and user satisfaction
- Enhanced Management Oversight
The virtual system provides management with comprehensive reporting tools, facilitating better oversight and strategic decision-making within the call center.
Contact us today
Looking for your own bespoke telecom system? Give us a call or send us a message to our sales team today!